0 x item(s)

Choose a category...

Terms and Conditions

How to place an online order

- Selecting your goods

- Product descriptions

- Viewing your basket

- Checking out

- Our delivery service

- Making payments & card security

- Tax

- What happens if an item is out of stock?


Cancellations / returns policy

- Cancellation of an order

- What if you receive damaged goods?

- How to return goods to loop

- Cancellation by us

EU Order Update

Privacy Policy


Sub-contracting and assignment

Entire agreement

Third party rights

Service of notices

Governing law and jurisdiction




Since 1st January 2021 there have been changes to the way the parcels are delivered to Ireland and countries in the European Union. To keep your experience with us as smooth as possible, here are a few key things you need to know.


VAT Free Shipping
Orders going to Ireland and EU countries will no longer be charged Value Added Tax (VAT) at checkout. This VAT exclusive price will be shown to you before you confirm your order. The prices shown on our website INCLUDE the 20% VAT, so when you go to checkout this will be taken off.


Customs & Duty
You may be subject to import duties, taxes and fees on your purchase once it arrives in the destination country. Please note we cannot undervalue orders or mark them as a gift.


Returns to us from the EU
When returning orders, please mark your parcel as 'Returned Goods' on the outer packaging and any commercial invoicing to avoid any additional charges and delays getting back to us.


Shipping to Northern Ireland
Deliveries to Northern Ireland will be sent with tracked Royal Mail. Orders will not be subject to import duties and additional fees on arrival.


Shipping to EFTA Countries (Iceland, Liechtenstein, Norway and Switzerland)
Deliveries to EFTA countries will remain the same with parcels sent with tracked Royal Mail shipping and VAT excluded on orders. Orders will be subject to import duties and additional fees on arrival.



1.1 Selecting your goods

If you have not used loop’s online shop before, please register and log-in using the link “log in” in the left-hand margin. Please note that the postal address you register, must be the same address as that of the payment card you intend to use.  (See “1.5 Our delivery service” below for more).

Customers who have used the online shop before should log-in as well before commencing shopping.

On the product page, scroll down to select the specific product by clicking its image or name. If the product has a style associated with it, e.g. a colour, size, etc., then scroll down to select the desired individual item.

The webpage displays an appropriate message indicating whether loop has items in stock or not.  

Enter the number of items required, and click the “Add” button. Doing this places the items in online shopping basket. Continue to shop as you wish.

to top of page


1.2 Product descriptions
All the information on the loop online shop website is accurate to the best of our knowledge. However, we cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. Colour names and swatches are for your convenience only. Because of the difference in which computer screens display colours, the colour that you see may not match the actual colour of the yarn. If a product you have ordered is not as described, you may cancel your order and return the Goods to us in an unused re-saleable condition for a refund (please see “2.1 Cancellation of an order” below). We do not accept returns of any yarns that are discontinued or have been bought on sale.

to top of page


1.3 Viewing your shopping basket
The contents of your basket are listed on the left-hand side of the page. Shoppers outside the UK can change the currency in which shop prices and the value of their basket is displayed to their home currency. However, please note that such displayed prices are indicative only, and may not equal the actual costs that are billed by your bank or card company when it converts the base UK sterling amounts to your home currency.

When you have finished shopping, click the “View and Checkout” button.

On the basket page, you have the option of saving the basket until the next time you visit the shop, amending quantities or deleting items altogether.

When you are happy that the basket contains the items you wish to purchase, simply click the “checkout” button.

to top of page


1.4 Checking out
First you need to confirm your delivery address. Remember that loop requires that all deliveries are signed for upon receipt, so please ensure that you enter an address where you, or someone on your behalf, will be available to sign during standard business hours.

Please note that the delivery address of your first purchase must be the same as that which you registered with the online shop and also the same as the invoice address of the payment card you intend to use.  This measure is to safeguard the security of our customers and to deter the fraudulent use of payment cards.  For your second, or subsequent, purchase, you may specify an alternative delivery address if you wish.

to top of page


1.5 Our delivery service

Please see our latest information on deliveries during the Covid-19 pandemic. For a delivery address in the UK, we use Royal Mail 1st class tracked delivery. Provided the goods are in stock, customers can expect delivery in 3 to 5 working days. 

If the delivery address is outside the UK, we use the UK’s Royal Mail International Tracked service.  If in stock, goods will be despatched within 2 to 3 working days. You will be able to track your parcel through to delivery point with Royal Mail Track and Trace

We will deliver the goods ordered by you to the address you give us for delivery at the time you make the order. However, please note that the delivery address of your first purchase must be the same as that which you registered with the online shop and also the same as the invoice address of the payment card you intend to use. This measure is to safeguard the security of our customers and to deter the fraudulent use of payment cards.  For your second, or subsequent, purchase, you may specify an alternative delivery address if you wish.

We reserve the right to withhold delivery to any particular place or location at our sole discretion.

The risk in delivery of the goods passes to you on the commencement of supply or transportation to you or, where you will not accept supply on the date of delivery, to temporary storage arranged by us or the postal / courier service making the delivery.

to top of page


1.6 Making payments & card security
Next, you will be asked to provide your payment details.

We accept all Visa and Mastercard credit and debit cards, or you can use PayPal. Payments to the loop online shop are made via the Cybertill system, which uses SSL technology, a common method for sending secure payment transactions over the internet.

Please note that we do not accept payment by cheque in our online shop. If you are holding loop gift vouchers, these may be redeemed through the London shop only, and not via the online shop.

Your order is accepted once payment is received. You will receive a confirmation of your order by email.

to top of page


1.7 Tax
In the case of orders made by customers resident outside the European Union (EU) and delivering to an address outside the EU, then VAT will be removed from the cost of goods. For all other orders, prices include VAT as required by UK law. The cost of carriage is inclusive of VAT irrespective of the address of the customer or the delivery address.

to top of page


1.8 What happens if goods are out of stock?
In the event that we do not have enough stock to complete your order, we will email or phone you to advise. You may wish to have your requested items back-ordered at that point, take part delivery or cancel the order. Please note that it can take between 10 and 28 days to re-stock from some of loop’s overseas suppliers.

to top of page



2.1 Cancellation of an order

You have the right to cancel your order any time up and including fourteen days after delivery.

For a full refund, you must contact us in writing (by email or by letter, see “2.3 How to return goods to loop”), but not by telephone, within fourteen days, and goods must be returned within 30 days from delivery unopened and in a re-saleable condition.


Several types of goods are exempt from being eligible for return:


-All printed matter such as books, magazines, and patterns
-Any items discounted or on sale
-Any one of a kind vintage items


We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value.

A credit will appear on your credit or debit card within 14 days of our receipt of the goods. If you have paid through PayPal we will do a PayPal refund.

to top of page


2.2 What if you receive damaged goods?
Goods will be replaced if damaged during delivery.

Provided you notify us within fourteen days of the receipt of the goods, we will happily reimburse any delivery costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost to you.

Please include a description of the damage along with your details requested below (see 2.3 How to return goods to loop”). Failing such notice, the goods shall be deemed to be in accordance with these terms and conditions and you will be deemed to have accepted the goods and to be liable to pay for all and any charges therefor.

to top of page


2.3 How to return goods to loop

Goods returned to loop must be accompanied by a copy of the original receipt, order number, customer’s email address, phone number and delivery address. All goods should be sent recorded delivery, and must be insured for the full value of the contents. Loop cannot be responsible for lost or uninsured packages. 

When advising us of cancellation of an order, or that you received damaged goods, please email shop@loopknitting, or write to the return address below. Send all returned goods to:

Loop - Returns
15 Camden passage
Islington, London
N1 8EA

to top of page

2.4 Cancellation by us
We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel the contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

to top of page


We do not disclose customer information to any third parties. Registered customers will be emailed by loop from time to time, with news about the shop unless they opt out of this service.

to top of page


Our liability to you in contract law or in tort or otherwise howsoever arising in relation to these terms and conditions is limited to our charges for the goods. We will not be liable to you for any loss or destruction of the goods, temporary or otherwise, which occurs following use or application of the goods except and to the extent that it is caused by the wilful default of one of our employees. Although we will endeavour to ensure that the goods are safe to use, we will not, except insofar as it cannot exclude its liability for death or personal injury caused by its negligence, be liable for any damage (physical or otherwise), loss or expense caused either directly or indirectly by use.

We will not liable for any breach of these terms and conditions caused by matters beyond our reasonable control including acts of God, fire, lightning, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), weather of exceptional severity or acts of local or central government or other authorities.

We reserve the right not to sell to any prospective customer at our sole discretion.

to top of page


We may sub-contract any or all of its rights or obligations hereunder and may assign the benefit and burden of its rights and obligations hereunder to any other entity.

to top of page


These terms and conditions constitute the entire agreement between the parties on the subject matter contained herein and supersedes all representations, communications and prior agreements between the parties in that regard. Each party acknowledges that upon entering into this Contract it does not rely and has not relied on any representation (whether negligent or innocent), statement or warranty made or agreed to by any person (whether a party to this Contract or not) except those expressly referred to in this Contract. the only remedy available in respect of any misrepresentation or untrue statement made to either party shall be a claim for damages for breach of contract under this Contract. This clause shall not apply to any statement, representation or warranty made fraudulently, or to any provision of this Contract which was induced by fraud for which the remedies available shall be those available under the law governing this Contract.

to top of page


A person who is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act of 1999 to enforce any term of this Contract, but this does not affect any other right or remedy of a third party.

to top of page



Any written notice required by this Contract should be sent to the address of the intended recipient shown overleaf. Notices can be sent by hand or by post.

to top of page



This Contract and any relevant interaction between the parties shall be governed by and construed in accordance with the laws of England and Wales and both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any claim, dispute or difference which may arise hereunder or in relation to any relevant interaction between the parties prior to this Contract.

to top of page


In these terms and conditions the following words shall have the meanings given in this section:

“Contract” means either (a) the set of web pages completed by the customer, which provide details of goods required, customer delivery address, payment card details, etc, and which incorporate the terms and conditions set out herein, and is concluded by us despatching the goods to you, or (b) if the order is taken on the telephone, the contract is concluded by us despatching the goods to you;

“'Goods” means any goods and/or material supplied by us to you and available for sale on this website or at our shop.

“Loop”, “loop” “Us” or “We” means Loop Knitting Ltd, trading from the address 15 Camden passage, Islington, London, N1 8EA

“'Rights” means all copyright, design rights (whether registered or unregistered), patents, rights in trade marks (whether registered or unregistered), database rights or other intellectual property rights in this website and the goods, for the full term of those rights, worldwide.

“'You” means the person, firm or company placing the order in the terms set out herein.