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The below information is to ensure all our safety at the London shop.
Our online shop continues to be open, and Click and Collect has resumed. If you have chosen this method at checkout, please wait until you receive a dispatch email from us which tells you your order is ready to be collected. We're here Monday to Saturday from 11am-5pm for collections.
We've re-opened the London shop. Our opening hours are 12-5pm Wednesday to Sunday. To ensure that your visit is a safe experience, we have made some changes to the way we will operate in-store. Please note, during August we will be closed on Sundays.
There is hand sanitiser when you first enter the shop which we ask you to use.
We ask that you wear a mask before entering our shop. No one will be allowed in without wearing a face mask properly. This means that it covers your nose as well as your mouth. This is for everyone's safety. If we remind you to stand further apart or anything else please do not take it personally, we have everyone's best interest at heart, and after 18 months of the pandemic, and so much loss, it is not a big thing to ask.
If you are medically exempt from wearing a face covering and would like to visit the shop to call or email us and we’ll try and sort out a time to visit outside of our regular opening hours
We are keeping face coverings mandatory after July 19th for the safety of our staff and customers. Please respect this.
You can touch but we ask that you refrain from holding yarn up to your face.
Until further notice we will only be accepting cashless transactions through credit and debit cards or ApplePay.
We will be practicing frequent sanitising of all surfaces and card terminals, door handles, baskets and our perspex till screen throughout the day.
At this time returns may take a little longer as we are putting the returned parcels aside for 3 days after they are delivered before handling them.
We know some of you might be disappointed that we have not opened as normal but we feel that this is the best thing to do for now for both our staff and customers. Each person and business has to navigate things in their own way and this is what we are comfortable with.